24/7 coverage
Your team keeps working while Australia sleeps
Customers, candidates and workers do not stop at 5pm. With teams in different time zones, someone is at a desk for every hour you need covered.
Each person still works a normal daytime or evening shift in their own country. That keeps the work steady and the team stable.
What they do
- Overnight phone and email cover
- Early morning shift fill
- Weekend and public holiday cover
- Overnight processing so work is done before you start
- Urgent escalations to your on-call staff
How the hours hand over
6pm to 11pm AEST
Evening shift picks up from your office
11pm to 4am AEST
Overnight team handles calls and processing
4am to 8.30am AEST
Early shift covers sick calls and shift fill
8.30am AEST
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Questions
Do your staff work night shifts?+
Mostly no. We use teams in different time zones, so overnight in Australia is daytime or evening for them.
Can you cover Australian public holidays?+
Yes. Ask your account manager how leave and holiday cover work for your team.
What happens with urgent issues overnight?+
Your team member follows your escalation process and calls your on-call person when needed.
Talk to an experienced HR professional in Australia first.
A 20 minute call with our australian hr team. We ask about your business, tell you honestly what an offshore team member can and cannot do, and give you a price. No obligation.