NDIS providers
Offshore admin support for NDIS providers, with clear limits and strong privacy
The problem
Referrals arrive faster than your team can respond. Rosters change daily. Claims pile up at the end of the month.
Your coordinators should be talking to participants and families, not reconciling invoices.
And you are careful, rightly, about who can see participant information.
What your offshore team does
- Logging new referrals and sending intake packs
- Scheduling and rostering support workers
- Preparing service agreements from your templates
- Preparing claims and bulk uploads for your review
- Answering general phone and email enquiries during set hours
- Updating your client management system
What they do not do
- No direct support or care for participants
- No clinical notes, behaviour support plans or incident decisions
- No submitting claims without your sign-off
A typical week
Monday
Logs weekend referrals, sends intake packs, books intake calls for your coordinators.
Tuesday
Fills roster gaps and confirms shifts with support workers.
Wednesday
Drafts service agreements from your templates for coordinator review.
Thursday
Prepares claims for the week and flags anything that does not match the plan.
Friday
Next week's roster check and an inbox clear-out before the weekend.
What it costs
Admin hours in an NDIS business are hard to fund from pricing limits. An offshore team member through Navigate gives you full-time admin at one fixed monthly price in Australian dollars.
Compliance and data
- Admin support only. Your offshore team member does not provide supports to participants.
- Access is limited to the systems and records the role needs, with individual logins and multi-factor authentication.
- How you handle participant information overseas needs to fit your privacy obligations and NDIS practice standards. We walk through this with you before anyone starts.
Tools your team already works in
- ShiftCare
- Brevity
- SupportAbility
- Lumary
- Xero
- Microsoft 365
Questions from owners like you
Is it allowed to use offshore staff in an NDIS business?+
Many providers use offshore staff for administration. The key is limiting the role to admin and handling participant information correctly. Get your own advice on your obligations, and we will explain our controls.
Will they talk to participants?+
Only for scheduling and general enquiries, if you choose. They never provide supports.
Who can see participant records?+
Only the access you give them, inside your own systems. You can see and remove that access at any time.
Can they prepare NDIA claims?+
They prepare claims for your review. Your team approves and submits.
What hours do they work?+
The hours you set. Many providers choose a shift that covers early mornings and evenings when rosters change.
What happens to data if we stop working together?+
Access is removed on the day. Data stays in your systems because it never left them.
Talk to an experienced HR professional in Australia first.
A 20 minute call with our australian hr team. We ask about your business, tell you honestly what an offshore team member can and cannot do, and give you a price. No obligation.