Labour hire
Offshore onboarding, rostering and shift fill support for Australian labour hire
The problem
Workers call in sick at 4.30am. Clients want a replacement on site by 6. Someone has to pick up the phone.
Every new worker means tickets, licences, inductions and paperwork that has to be right before they step on site.
Your coordinators end up doing timesheets on Monday night instead of finding new clients.
What your offshore team does
- Early morning and after-hours shift fill calls and texts
- Worker onboarding: forms, tax declarations, super choice, bank details
- Checking tickets, licences, visas and right-to-work documents against your checklist
- Booking and tracking inductions
- Rostering and confirming shifts with workers
- Collecting and checking timesheets
- Payroll preparation for your sign-off
- Client invoicing and follow-up
A typical week
Monday
Starts at 4am AEST to cover sick calls and fill shifts before sites open. Then processes weekend timesheets.
Tuesday
Prepares payroll for your approval. Onboards new workers from last week's interviews.
Wednesday
Document checks: expiring tickets and licences flagged to your coordinators.
Thursday
Confirms next week's roster with every worker. Chases anyone who has not replied.
Friday
Sends client invoices, follows up overdue accounts, and covers Friday night call-ins.
What it costs
An onshore coordinator working early mornings and weekends costs penalty rates on top of salary. An offshore team member through Navigate covers those hours at one fixed monthly price in Australian dollars.
Compliance and data
- If your state requires a labour hire licence, the licence and its obligations stay with your business. Your offshore team member follows your documented process for checks.
- Worker documents are stored in your systems, not ours.
- Final decisions on whether a worker can start are made by your team.
Tools your team already works in
- Deputy
- Employment Hero
- Astute
- Xero
- MYOB
- Microsoft 365
Questions from owners like you
Can an offshore team member fill shifts at 4am Australian time?+
Yes. That is one of the main reasons labour hire businesses work with us. We set the shift to start when your sick calls start.
Do they make the call on whether a worker is compliant?+
They check documents against your checklist and flag anything missing or expiring. Your team makes the final call.
Can they work with our rostering software?+
Yes. They get their own login to your system and are trained in your process during onboarding.
What about public holidays?+
We can cover Australian public holidays. Ask your account manager how leave and cover work for your team.
Do they speak to our clients?+
If you want them to. Many clients start with worker-facing tasks, then add client confirmations once they are comfortable.
Talk to an experienced HR professional in Australia first.
A 20 minute call with our australian hr team. We ask about your business, tell you honestly what an offshore team member can and cannot do, and give you a price. No obligation.