Aged care providers
Offshore rostering and admin support for Australian aged care providers
The problem
Your facility and care managers spend hours on rosters, phone calls and billing queries.
Families want answers quickly. Staff compliance records have to be current. None of it can slip.
Every hour on paperwork is an hour away from residents and staff.
What your offshore team does
- Rostering admin and filling gaps from your casual pool
- Logging and routing family enquiries
- Preparing intake and admission paperwork
- Billing preparation and fee follow-up
- Tracking staff compliance: police checks, vaccinations, training
- Keeping your systems up to date
What they do not do
- No direct care or clinical work
- No clinical records or medication information
- No decisions about residents or clients
A typical week
Monday
Fills roster gaps from weekend call-ins and confirms the week with staff.
Tuesday
Prepares admission paperwork for new residents.
Wednesday
Runs the staff compliance report and flags anything expiring in 30 days.
Thursday
Billing preparation and follow-up on outstanding fees.
Friday
Returns family enquiries logged during the week and updates records.
What it costs
Adding onshore admin to a facility means another salary and on-costs. An offshore team member through Navigate is one fixed monthly price in Australian dollars.
Compliance and data
- Admin support only. No care, no clinical access.
- Individual logins, multi-factor authentication, and access limited to the role.
- We explain the controls in plain words so you can check them against your own obligations.
Tools your team already works in
- AutumnCare
- Leecare
- Person Centred Software
- Microsoft 365
- Xero
Questions from owners like you
Can offshore staff work in aged care?+
In administration, yes, with access limited to what the role needs. They do not provide care or access clinical records.
How is resident information protected?+
Your team member works in your systems with their own login and multi-factor authentication. You control what they can see.
Can they handle family phone calls?+
They can log and route enquiries and answer general questions. Anything about a resident's care goes to your staff.
Do they work with our rostering system?+
Yes. They are trained in your system and process during onboarding.
What hours do they cover?+
The hours you choose, including early mornings and weekends.
Talk to an experienced HR professional in Australia first.
A 20 minute call with our australian hr team. We ask about your business, tell you honestly what an offshore team member can and cannot do, and give you a price. No obligation.